As the description in this video says, well trained and knowledgeable employees make all the difference to a business’ revenue […]
It’s been awhile. I know! I have been busy pouring into others. Now it’s time to be selfish. I will
I was recently in Trinidad and had to be at the airport early. The restaurant at the hotel where I
It was the typical scenario…..peak period in the bank and only 2 Tellers out of a possible 5 working. There
As a trainer, I view service interactions through a critical lens. Did the attendant greet me first? What is their
It is so refreshing when service organisations offer no-hassle customer service. I recently ordered and paid for a three piece
Recently I was on a flight in the Caribbean and witnessed an incident involving a non-Caribbean family and a Flight
I like to recognize when companies give service. Have you ever tasted Walkerswood products? They are divine! I used to
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