As the description in this video says, well trained and knowledgeable employees make all the difference to a business’ revenue […]
It was the typical scenario…..peak period in the bank and only 2 Tellers out of a possible 5 working. There
As a trainer, I view service interactions through a critical lens. Did the attendant greet me first? What is their
One of the five dimensions of the SERVQUAL model of Service Quality is Responsiveness. The usual explanation of this dimension
I was going through some picture files on my phone and found one I had taken of a magazine article
Entrepreneur magazine published this article by Lindsay Broder which discusses 7 things you should never say to your employees. Be
I was on a flight within the Caribbean, and observed a very interesting exchange between a Flight Attendant and a
Business owners, especially those who are in a manufacturing type company, may focus all their energies on the product, from
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