Grenada

Grenada Vacancy – Client Relations Assistant

Date: November 6, 2021
Author: Michelle L. McDonald
Categories: Emotional Intelligence, Grenada, Job Vacancy

Job Summary:
The Client Relations Assistant is the information hub of the business and will interact with global clients electronically, ensuring that the communication is responsive, accurate and professional.

You will handle multiple documents and therefore must have an eye for detail and be extremely organized.

The job requires someone who is personable, emotionally
intelligent and can build professional relationships with ease. The job holder is expected to be highly productive and work with minimal supervision.

Qualifications, Training and Experience:

* Associate degree in Office Administration, General Studies or related field

* Customer Service training

* Administrative Professional training

* At least 2 years’ administrative experience in a customer-oriented workplace

Competencies & Skills:

  1. Excellent attention to detail
  2. Excellent planning and organising skills
  3. Emotional intelligence
  4. Ability to compose grammatically correct and error-free correspondence
  5. Positive attitude and demeanour
  6. Fast learner
  7. Effective team player
  8. Proficiency in Microsoft Word, Excel and Outlook, as well as Google Business
    applications (Drive, Docs, Gmail)

Interested and qualified persons are invited to submit their applications to caribbeanvacancy@gmail.com by 14th November 2021

Short listed candidates will be further contacted.

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Grenada Vacancy – Attorney-at-Law

Date: October 18, 2020
Author: Michelle L. McDonald
Categories: Caribbean, Grenada, Job Vacancy, Law Firm, Lawyer

Veritas Legal is seeking a dynamic Attorney-at-Law to join their team. 

Minimum Academic Requirements and Experience:

  • Bachelors of Law (LLB)
  • Legal Education Certificate (LEC)
  • Two (2) years’ experience in Corporate, Commercial and Civil practice areas

Skills:

  • Analytical Ability
  • Excellent Attention to Detail
  • Sound Judgement
  • Good Time Management and Organizational Skills
  • Persuasiveness and good articulation
  • Ability to interact well with others

Interested persons are invited to submit their application
by 31st October 2020 via e-mail only to
info@veritas-legal.com

**Short listed candidates will be further contacted**

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Vacancy: Associate for Accounting firm in Grenada

Date: October 26, 2019
Author: Michelle L. McDonald
Categories: Accounting, Business, Caribbean, Grenada, Job Vacancy

RSO & Co. Ltd is an independent firm of chartered accountants providing professional accounting and business advisory services to small and medium sized enterprises (SMEs) in a variety of industries.

These services give clients the ability to make business decisions in real time, thereby assisting them to achieve their business objectives. Our strategy is therefore built around being technology enabled, delivering outstanding value to our clients and empowering our team.

The Associate is a full time permanent position and would be assigned to perform meticulous after-the-fact bookkeeping and accounting duties for a growing quality client base in a variety of industries, according to established guidelines and procedures in compliance with international standards. This is a great opportunity for a professional who has recently qualified and would benefit from being mentored and trained by a leader in the Accounting field. Opportunities for further studies would be provided and encouraged. 

The following are the ideal mix of experience, education and personal characteristics: –

  1. At least one (1) year’s previous experience in performing the following:
    • After-the-fact bookkeeping and accounting tasks (includes data entry; balance and reconcile accounts; analyse invoice/expense reports and post transactions correctly; prepare payroll and remittances for statutory deductions; accounts production)
    • Audit procedures in the areas of cash, receivables, inventory, fixed assets, payrolls, and expense analysis
    • Review and audit business transaction cycles including cash, capital expenditures and other income and expenses
    • Research audit issues, utilise electronic databases, review-track financial information and utilise audit related software, if applicable
    • Tax compliance and tax preparation assignments and file tax returns at Inland Revenue Division (IRD)
  2. First degree in Accounting or Finance related field with strong technical aptitude and skillset
  3. Evidence of critical thinking, analytical, problem-solving and communication skills
  4. Friendly and sociable disposition as part of a service-oriented personality
  5. Ability to critically review own work
  6. Experience of accounts preparation and tax work for SME clients
  7. Experience using Microsoft packages, internet, email and computerised accounting packages
  8. The requisite stamina to complete intense work to achieve critical deadlines

Please apply by November 5, 2019 via email only to caribbeanvacancy@gmail.com

**Shortlisted candidates will be further contacted**

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Vacancy: Operations Manager (Grenada Real Estate Company)

Date: July 15, 2019
Author: Michelle L. McDonald
Categories: Business, Caribbean, Grenada, Job Vacancy, Real Estate

Our client is a growing Real Estate company in Grenada which provides services in sales, rentals, multi-unit property management and valuation.  

A vacancy exists for the new position of Operations Manager. The job holder’s main focus would be to build on the current operating systems in order to further improve efficiency and effectiveness in all divisions. The expected outcomes would be financial growth and provision of excellent real estate service by a team whose competencies have been further developed.

This would be ideal for a Caribbean professional with the following mix of experience, education and personal characteristics:-

1.Previous work experience in a structured dynamic organisation where duties included:

  • managing a dynamic team and growing their competencies,
  • developing workflows and written standard operating procedures which led to excellent customer service ratings and higher returns,
  • strategic planning, implementation and monitoring of sales and other targets,
  • developing and implementing successful marketing strategies,
  • budget planning and control, payroll management as well as financial reporting, and
  • conducting training

2. An Operations, Business or Finance related degree

3. Sociable and service-oriented personality

4. Analytical and detailed approach to work and decision-making

5. Demonstrates integrity and accountability

6. Working knowledge of software programmes including Dropbox, QuickBooks, Microsoft Office Suite and Google Apps

7. International working and living experience as well as conversational ability in a foreign language

8. At least 2 years’ regular driving experience

Please apply via email only to caribbeanvacancy@gmail.com

A copy of both sides of your driver’s licence must be included.

**Shortlisted candidates will be further contacted**

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Vacancy: Restaurant General Manager (Grenada)

Date: June 14, 2019
Author: Michelle L. McDonald
Categories: Grenada, Job Vacancy, Uncategorized

Our client operates a chic beach restaurant in Grenada near the ocean’s edge, the scene of many spectacular sunsets. It features contemporary dishes served by a friendly team of employees, eager to delight guests.

As the Directors’ representative overseeing the day-to-day operations, the successful General Manager would be charged with leading the team towards achieving the Directors’ vision, while growing their investment as well as surpassing goals for quality and the guest experience.

The General Manager’s time would be spent interacting with customers as well as working in the background to ensure a seamless operation.  It is a fantastic opportunity to grow an authentic Grenadian brand which has already created an impact on guests.

This would be ideal for a Caribbean professional with the following mix of experience, education and personal characteristics:-

1.Previous experience in

  • successfully leading a team in a busy restaurant, having worked up the career ladder in both front-of-house and back-of-house roles
  • budget planning and control, payroll management as well as financial reporting
  • procurement
  • conducting and evaluating training
  • developing and implementing standard operating procedures
  • ensuring highest levels of health, safety and hygiene standards
  • developing and implementing successful marketing strategies

2. A Business, Hospitality or Operations related degree

3. Working knowledge of point of sale (POS) and other computerised systems

4. Sociable and service-oriented personality

5. Analytical and detailed approach to work and decision-making

6. The requisite stamina to complete 6-day workweeks

Please apply by June 20, 2019 via email only to caribbeanvacancy@gmail.com

**Shortlisted candidates will be further contacted**

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Service requires empathy…..and patience!

Date: February 16, 2019
Author: Michelle L. McDonald
Categories: Bank, Caribbean, Customer Service, Emotional Intelligence, Grenada, Jamaica, Service Excellence, Skills, Training

It was the typical scenario…..peak period in the bank and only 2 Tellers out of a possible 5 working. There was a Greeter who was asking people in the packed line what transactions they were there to do.

Sidebar: I don’t know which smart bank manager came up with this idea. It is NOT a good one as it breaches confidentiality.

Back to Miss Greeter. When I saw only 2 Tellers, I told her it might have been better if she was working as a Teller, given the shortage. Well she snapped from being the Gleeful Greeter to the “this is where they have placed me and what are you going to do about it?” persona. Seriously, I would have loved to have used a video of that interaction to show my trainees of how bodies leak information and what we are thinking.

Thankfully, I didn’t fall asleep while waiting. Relief as “next customer waiting” was me. I greet the Teller, comment on the many customers and few Tellers and asked her about her break time. We exchange a few more words after which she dealt with my loooooooooooong transaction.

I therefore had time to reflect on the difference on the two interactions. I realised that the key thing was that the Greeter did not express any empathy at all. The Teller could teach her a thing or two. Some skills come with practice I guess. I will be patient and hope the Greeter ‘gets’ the Empathy lesson.Facebooktwitterredditpinterestlinkedinmailby feather

Two Good Customer Service Experiences

Date: May 12, 2014
Author: Michelle L. McDonald
Categories: Caribbean, Customer Service, Electronics, Grenada, Jamaica, Television

We should always celebrate when we get good service as customers, since there are so many complaints to be heard about poor dealings by providers. Here are my two experiences, which I was happy with.

TOTAL GAS STATION

Went for gas and I remembered that the last time I was there, the Attendant told me oil was a bit low but it didn’t have to be topped up yet. Today I asked the Attendant (a different one) to check it for me. While he was doing that, I took out extra money for a tip – the regular amount I would give for such service. Yes, I know, they will tell you that it is a part of the station’s service but sometimes I give a little extra.

After he finished checking the oil (“it can go a bit still”), I noticed that he went over to the other side of the car’s engine area. I asked if it was the battery he was checking. He said no, it was the Coolant. Then he said he was going to check the Transmission fluid. I thought “wow….others might have just checked what I asked to be done.” So I doubled the tip. 

During this service encounter, he also informed me that the station was now being operated by Total again, as the Dealer had given back the station. He then told me what the gas price was before, and what the lower price is now. This was after he told me that they were out of oil. He told me that there was another gas station nearby which would have it, if I wanted to get it today. So he was also informative.

When I was leaving, he wished me a good day and added “drive safely.” Definitely two thumbs up.

ELECTRO-WORLD

During Christmas shopping in this store, I bought an HDMI cable. The last time I bought one, it had regular straight ends. The Attendant suggested I buy one where one end is perpendicular because depending on the positions of some televisions, the straight end one may not work. Not sure why I listened to him. I went back to Grenada and when I tried to attach the cable, it would not fit, based on the design of the back of my TV. By now, I had thrown away the receipt and the packaging.

On the off chance that the owners would be reasonable, I carried it back to Jamaica. The lady who I first dealt with first made it sound like it would be impossible. She asked for both the receipt and packaging as they wouldn’t know how much it cost. I asked her if she couldn’t use the current price. I think maybe she thought I wanted the money back. So I explained that I wanted an exchange.

She then asked the boss and he too asked for receipt and packaging. I told him that I didn’t expect it not to work and that I don’t keep receipts for any length of time. He also commented on not knowing the price to put back in the system etc. I asked him to do the best that he could do and so I got back the straight end cable, without the receipt and without the packaging. It was a very cordial conversation. 

So I was very pleased with both encounters. The gas station is one I go to all the time, so I will continue going of course. I wouldn’t go to Electro-World very often but certainly if I have any electronic needs, that will be my first option because they gave me, the customer, what I wanted. Facebooktwitterredditpinterestlinkedinmailby feather