As the description in this video says, well trained and knowledgeable employees make all the difference to a business’ revenue and profit. It’s no wonder that the best companies have a Human Resource Development strategy aligned with their business goals. And yet, so many business owners, especially who offer services, do not invest in a good training programme for their employees, including new hires.

I saw this scene while driving recently. My first thought was “whoever is operating that back ho, is very brave!” But then I reasoned that if the operator was very skilled because of good training, this excavation would be a breeze. However, it also occurred to me that the owner of this equipment would NOT hire someone to operate it who was not trained.

Herein lies the value of training. If you wouldn’t put a new hire to excavate this hillside on his or her first day on the job, why do business owners of, for example restaurants, retail shops etc put new employees to serve customers on their first day? Apart from it being unfair to the employee, it can hurt the business financially. A few days after I was driving by, I notice that a part of the back ho was broken. Could it be that either the driver was not trained and caused the accident, or was the person who serviced the back ho incompetent?

The lesson is invest in training. It does not have to be expensive. In fact, it is likely more expensive to NOT train employees.

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