As the description in this video says, well trained and knowledgeable employees make all the difference to a business’ revenue […]
I was recently in Trinidad and had to be at the airport early. The restaurant at the hotel where I
It was the typical scenario…..peak period in the bank and only 2 Tellers out of a possible 5 working. There
Recently I was on a flight in the Caribbean and witnessed an incident involving a non-Caribbean family and a Flight
One of the five dimensions of the SERVQUAL model of Service Quality is Responsiveness. The usual explanation of this dimension
We should always celebrate when we get good service as customers, since there are so many complaints to be heard
Entrepreneur magazine published this article by Lindsay Broder which discusses 7 things you should never say to your employees. Be
I was on a flight within the Caribbean, and observed a very interesting exchange between a Flight Attendant and a
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