Emotional Intelligence

“What about you? How are YOU?”

One day, I was speaking by telephone to a group of team members based at another location, who had called to ask me a question. After I had answered, I asked if everyone was ok, which is normal for me. They answered in the affirmative. Then one of the employees said something which I didn’t quite hear. I started to say something random and then something told me to ask her to repeat. The Manager repeated what her team member had said. “She said ‘what about you. How are YOU?'” That one question left me speechless.

As an HR practitioner as well as a past Hospitality professional, I have been accustomed to putting everyone else’s needs before my own. It is second nature. I am the one usually asking colleagues how they are, checking on them to make sure everything is ok. Even when I was working 10 – 13 hours each weekday, plus several hours on the weekend (which was the case for most of the last 2 years,) I would have as my focus, the needs of the employees and whatever projects I was working on to make their employment experience better. Some days I’d gobble down lunch in a quick minute, while standing up or while simultaneously working at my desk. I’d be stuck at my computer for most of the day, sometimes even forgetting to drink water. Then I’d go home, work some more, get little sleep and dream about work matters. I felt heavy under the pressure to deliver.

After the shock wore off, I thanked them profusely, while getting a little emotional, and shared that it wasn’t often that I get asked that question. It reminded me of how Meghan Markle responded while away on tour soon after giving birth to her first check. and the journalist asked her how she was.

Do we always remember to check on other people? Or is it expected, like in the case of an HR practitioner, that they don’t have feelings, they are not suffering under the weight of work, which might be intersecting with personal issues they are grappling with?

It’s certainly something to think about. Is your colleague ok? Every once in awhile, please ask them. You never know what someone else is going through. That one question may be just what they need to keep going.

Taken from the website How Are You
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Grenada Vacancy – Client Relations Assistant

Job Summary:
The Client Relations Assistant is the information hub of the business and will interact with global clients electronically, ensuring that the communication is responsive, accurate and professional.

You will handle multiple documents and therefore must have an eye for detail and be extremely organized.

The job requires someone who is personable, emotionally
intelligent and can build professional relationships with ease. The job holder is expected to be highly productive and work with minimal supervision.

Qualifications, Training and Experience:

* Associate degree in Office Administration, General Studies or related field

* Customer Service training

* Administrative Professional training

* At least 2 years’ administrative experience in a customer-oriented workplace

Competencies & Skills:

  1. Excellent attention to detail
  2. Excellent planning and organising skills
  3. Emotional intelligence
  4. Ability to compose grammatically correct and error-free correspondence
  5. Positive attitude and demeanour
  6. Fast learner
  7. Effective team player
  8. Proficiency in Microsoft Word, Excel and Outlook, as well as Google Business
    applications (Drive, Docs, Gmail)

Interested and qualified persons are invited to submit their applications to caribbeanvacancy@gmail.com by 14th November 2021

Short listed candidates will be further contacted.

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Service requires empathy…..and patience!

It was the typical scenario…..peak period in the bank and only 2 Tellers out of a possible 5 working. There was a Greeter who was asking people in the packed line what transactions they were there to do.

Sidebar: I don’t know which smart bank manager came up with this idea. It is NOT a good one as it breaches confidentiality.

Back to Miss Greeter. When I saw only 2 Tellers, I told her it might have been better if she was working as a Teller, given the shortage. Well she snapped from being the Gleeful Greeter to the “this is where they have placed me and what are you going to do about it?” persona. Seriously, I would have loved to have used a video of that interaction to show my trainees of how bodies leak information and what we are thinking.

Thankfully, I didn’t fall asleep while waiting. Relief as “next customer waiting” was me. I greet the Teller, comment on the many customers and few Tellers and asked her about her break time. We exchange a few more words after which she dealt with my loooooooooooong transaction.

I therefore had time to reflect on the difference on the two interactions. I realised that the key thing was that the Greeter did not express any empathy at all. The Teller could teach her a thing or two. Some skills come with practice I guess. I will be patient and hope the Greeter ‘gets’ the Empathy lesson.Facebooktwitterredditpinterestlinkedinmailby feather