Leadership: Get to know people’s backstory
The advice I often give my leadership colleagues is that their Direct Reports have had life experiences that have shaped […]
Emotional Intelligence, Leadership, Wellbeing
Emotional Intelligence
Emotional Intelligence, Performance, Productivity, Service Excellence
Redundancies…will you survive the cut?
The news that a large call centre in Jamaica closed two of their locations led me to ask readers this
Emotional Intelligence, Engagement, Mental health, Motivation, Wellbeing
“What about you? How are YOU?”
One day, I was speaking by telephone to a group of team members based at another location, who had called
Bank, Caribbean, Customer Service, Emotional Intelligence, Grenada, Jamaica, Service Excellence, Skills, Training
Service requires empathy…..and patience!
It was the typical scenario…..peak period in the bank and only 2 Tellers out of a possible 5 working. There
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