It is so refreshing when service organisations offer no-hassle customer service. I recently ordered and paid for a three piece KFC combo from the store in Grand Anse in the south of Grenada. When I nearly reached home and looked in the box, I noticed that there were only two pieces in the box. I immediately sent an email with photos of the evidence.

After a few emails and a follow up telephone call, I got a return call from one of the company’s representatives. There was no discussion about why I did not carry back the box when I realized the error. Instead, there was the immediate offer of more chicken. I had recently started a (nother!) diet and when I mentioned this, the rep. quickly suggested a Subway salad instead.

I was really really pleased and of course I will think about patronizing this company again. Well done!

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