Service Recovery
I first heard this terminology while doing my Masters at the University of Surrey in the UK. That, and Service […]
Beauty, Customer Service, Service Failure, Service Recovery
Customer Service
Customer Service
Celebrating Customer Service Week
Yesterday marked the start of Customer Service Week globally. In challenging economic times, service is one aspect of an organization’s
Caribbean, Customer Service, Electronics, Grenada, Jamaica, Television
Two Good Customer Service Experiences
We should always celebrate when we get good service as customers, since there are so many complaints to be heard
Caribbean, Customer Service, Employees, Engagement, Motivation, Training
Do you say any of these to your employees?
Entrepreneur magazine published this article by Lindsay Broder which discusses 7 things you should never say to your employees. Be
Airlines, Caribbean, Customer Service, Employees, Training
Empathy in Customer Service
I was on a flight within the Caribbean, and observed a very interesting exchange between a Flight Attendant and a
Customer Service, Engagement, Training
What’s the vision for your service?
Business owners, especially those who are in a manufacturing type company, may focus all their energies on the product, from
Caribbean, Customer Service, Training
Getting the word out
I was on foot for part of today while my car’s air conditioning system got a check up. In the
Airlines, Caribbean, Customer Service, Training
Another gem about service during Cricket World Cup
Caribbean people don’t like anyone from outside the region to criticize aspects of life in this part of the world.
You must be logged in to post a comment.