It was the typical scenario…..peak period in the bank and only 2 Tellers out of a possible 5 working. There […]
As a trainer, I view service interactions through a critical lens. Did the attendant greet me first? What is their
Very often on a Sunday, I listen to Harvard Business Review’s “Ideacast” on SoundCloud. Several times during the week, I
It is so refreshing when service organisations offer no-hassle customer service. I recently ordered and paid for a three piece
Recently I was on a flight in the Caribbean and witnessed an incident involving a non-Caribbean family and a Flight
A few years ago, a friend mentioned some websites where good quality courses could be found in just about any
One of the five dimensions of the SERVQUAL model of Service Quality is Responsiveness. The usual explanation of this dimension
I was going through some picture files on my phone and found one I had taken of a magazine article
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