Empathy in Customer Service
I was on a flight within the Caribbean, and observed a very interesting exchange between a Flight Attendant and a […]
Airlines, Caribbean, Customer Service, Employees, Training
Customer Service, Engagement, Training
What’s the vision for your service?
Business owners, especially those who are in a manufacturing type company, may focus all their energies on the product, from
Employees, Engagement, Motivation, Productivity, Training
Increasing Productivity, Motivation and Engagement
All companies want to get the most out of their employees. That means ensuring employees want to be at work,
Caribbean, Customer Service, Training
Getting the word out
I was on foot for part of today while my car’s air conditioning system got a check up. In the
Airlines, Caribbean, Customer Service, Training
Another gem about service during Cricket World Cup
Caribbean people don’t like anyone from outside the region to criticize aspects of life in this part of the world.
Airlines, Caribbean, Caribbean Airlines aka BWIA, Customer Service, LIAT
“Where is my bag?
When the West Indies was preparing to host the Cricket World Cup, I travelled around the region as a correspondent
Caribbean, Customer Service, Training
Customer Service in the Caribbean
There are varying thoughts about the quality of customer service in the Caribbean. As a frequent traveller in the Caribbean,
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