There are varying thoughts about the quality of customer service in the Caribbean. As a frequent traveller in the Caribbean, I have had very good and very bad. Fortunately, having worked in Customer Service all my life, with companies which have been recognized for excellent service, I am able to recognize what is and what isn’t.

Even though most people curse LIAT (and I have, on the odd occasion), one event stood out as excellent. The young man about whom I wrote the Chairman, is still working there and I make sure and say hello whenever I am passing through Barbados, where the encounter happened.

Grenada Waterfall

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