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Productivity Project Management Technology

The Unofficial Smartsheet Guide To Being A Project Manager

Michelle L. McDonald

I haven’t done Project Management certification, however, from many years working on Conferences, I am realizing that I learnt many project management skills there. Recently, I have been exploring technology…Continue readingThe Unofficial Smartsheet Guide To Being A Project Manager

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Another good Customer Service experience

Michelle L. McDonald

I like to recognize when companies give service. Have you ever tasted Walkerswood products? They are divine! I used to buy another brand of Jerk Seasoning until a friend said…Continue readingAnother good Customer Service experience

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Service Recovery

Michelle L. McDonald

I first heard this terminology while doing my Masters at the University of Surrey in the UK. That, and Service Failure. Since then, I have tried to observe situations where…Continue readingService Recovery

Customer Service

Celebrating Customer Service Week

Michelle L. McDonald

Yesterday marked the start of Customer Service Week globally. In challenging economic times, service is one aspect of an organization’s operation which will help it to differentiate it from competitors.…Continue readingCelebrating Customer Service Week

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Techy Learning

Michelle L. McDonald

Learning is a good thing, especially when you do it by trial and error. There is a sense of accomplishment in figuring out something on your own, just by using…Continue readingTechy Learning

Blogging Business Consultancy Social Media

“What have you been up to?”

Michelle L. McDonald

Facebook asks this question. I haven’t been blogging often so if you were to ask me “what have you been up to?” my answer is …helping clients! Isn’t that how…Continue reading“What have you been up to?”

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Two Good Customer Service Experiences

Michelle L. McDonald

We should always celebrate when we get good service as customers, since there are so many complaints to be heard about poor dealings by providers. Here are my two experiences,…Continue readingTwo Good Customer Service Experiences

Caribbean Customer Service Employees Engagement Motivation Training

Do you say any of these to your employees?

Michelle L. McDonald

Entrepreneur magazine published this article by Lindsay Broder which discusses 7 things you should never say to your employees. Be honest. Have you ever said any of them in the…Continue readingDo you say any of these to your employees?