Category: Training

Employees Engagement Motivation Productivity Training

Increasing Productivity, Motivation and Engagement

Michelle L. McDonald

All companies want to get the most out of their employees. That means ensuring employees want to be at work, fully committed and operating at maximum capacity. This article gives…Continue readingIncreasing Productivity, Motivation and Engagement

Caribbean Customer Service Training

Getting the word out

Michelle L. McDonald

I was on foot for part of today while my car’s air conditioning system got a check up. In the Caribbean, it is ESSENTIAL to have a proper working air…Continue readingGetting the word out

Airlines Caribbean Customer Service Training

Another gem about service during Cricket World Cup

Michelle L. McDonald

Caribbean people don’t like anyone from outside the region to criticize aspects of life in this part of the world. That’s reserved for Caribbean people! We do a great job…Continue readingAnother gem about service during Cricket World Cup

Caribbean Customer Service Training

Customer Service in the Caribbean

Michelle L. McDonald

There are varying thoughts about the quality of customer service in the Caribbean. As a frequent traveller in the Caribbean, I have had very good and very bad. Fortunately, having…Continue readingCustomer Service in the Caribbean