Service Excellence

Airlines, Caribbean, Customer Service, Employees, Service Excellence, Service Failure, Service Recovery

Handling an irate passenger

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Recently  I was on a flight in the Caribbean and witnessed an incident involving a non-Caribbean family and a Flight […]

Caribbean, Employees, Service Excellence, Service Failure, Service Recovery, Training

Responsiveness

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One of the five dimensions of the SERVQUAL model of Service Quality is Responsiveness. The usual explanation of this dimension

Customer Service, Food, Jamaica, Service Excellence, Uncategorized

Another good Customer Service experience

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I like to recognize when companies give service. Have you ever tasted Walkerswood products? They are divine! I used to

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